Refund & Return Policy

At Cool Cap, we want you to be completely satisfied with your purchase. If you're not happy with your order, please review our refund and return policy below.

1. Eligibility for Returns

We accept returns within 30 days of the delivery date. To qualify for a return:

• The item must be unused, unworn, and in its original packaging.
• Proof of purchase (receipt or order confirmation) is required.
• Customized or personalized products are not eligible for returns unless defective.

2. Refund Process

Once we receive your returned item, our team will inspect it and notify you about the status of your refund. If approved:

• Refunds will be issued to the original payment method within 7-10 business days.
• Shipping charges are non-refundable.
• If your refund is delayed, check with your bank or payment provider first before contacting us.

3. Exchanges

If you need to exchange an item for a different size or color, please contact us within 30 days. Exchanges depend on stock availability.

4. Return Shipping

The customer is responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos. We will provide a replacement or a full refund at no extra cost.

6. How to Request a Return

To initiate a return or refund, please contact our support team at:

Email: [email protected]
Phone: +1 425 771 5343